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Rewards AI is the panel behind the bubble at the bottom right of the dashboard. Ask it something in your own words and it looks it up, or prepares the change for you to approve. It runs on exactly the same tools as the MCP server, so anything an external AI client can do with your program, the assistant can do too.

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What you can ask it

It covers your loyalty program and the product itself. About your data
Making changes
About Rewards itself
For product questions it answers from this documentation rather than from memory, and links to the page it used.

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Changes always need your approval

The assistant never changes anything on its own. When a request would add points, ban a wallet, create an automation or edit a draft, it stops and shows you exactly what it is about to do. Nothing runs until you press Confirm. This is enforced by Rewards, not by asking the assistant nicely: a change it has not had approved cannot execute.
Your role decides what it will offer. Owners and admins can make changes; moderators and viewers get the same answers but no write actions, on the programs where they hold that role.

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What it will never do

It cannot publish, cancel or distribute a campaign on-chain. Those need a signature from your wallet and only exist in the dashboard. The furthest it goes is preparing a draft: it can build a campaign down to the last recipient, then tell you it is ready for you to publish yourself.

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Working across programs

If you have several point systems, the assistant starts across all of them. Once the conversation settles on one it stays there, and the header shows which. Ask about another by name and it will go and look, coming back to the general view when an answer spans more than one. You can also pick a program yourself from the header. Doing so starts a new conversation, since wallets and campaigns from one program mean nothing in another.

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Conversations

Conversations are kept for 15 days, tied to your account, so you find them again on any device you sign in from. After 15 days without activity a conversation is deleted automatically. You can delete one yourself at any time from the list. The bar under the header names the current conversation after your first question, lists the others, and holds the buttons to start one or delete one. Two actions sit in the header once a conversation has started:

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Language

The assistant replies in the language you picked for the dashboard, whichever language you type in.

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If it cannot answer

It will say why rather than failing silently: a provider limit reached, an account out of credit, a key problem. If something looks wrong, download the conversation and send it to support: the file records what ran and what came back, which is usually enough to explain it.